Shipping & Return Policy

Our team strives to get your orders out as quickly as possible from our fulfillment warehouse. Most companies will have processing times that can take anywhere from 24 to 72 hours which can be frustrating for the customer. Here at DiabeticTestStrips.org, orders are fulfilled and shipped out immediately without any delays or "processing times."

 

Domestic orders have the option of either taking advantage of our FREE Shipping, Standard Shipping, UPS Ground, USPS Priority Mail Express, UPS 2nd Day Air® or UPS Next Day Air®. All transit times are in business days (Monday-Friday).  

All U.S Federal Holidays are observed by our team, and fulfillment and shipping will be handled during the next business day.

Orders from DiabeticTestStrips.org ship from our fulfillment warehouse in Florida. We ship to all US, APO/FPO/DPO, and US Territories' addresses. 

 

Free Shipping orders will ship out the same day of order date, excluding weekends. You can expect to receive your order in 3-6 business days via USPS or UPS (orders must be placed before 3PM EST.)

 

Standard Shipping orders will ship out the same day of order date, excluding weekends. You can expect to receive your order in 2-4 business days via USPS or UPS (orders must be placed before 3PM EST.)

 

USPS Priority Mail Express orders will ship out the same day of order date, excluding weekends. You can expect to receive your order in 1-2 business days (orders must be placed before 3PM EST.)

 

UPS 2nd Day Air® orders will ship out the same day of order date, excluding weekends. You can expect to receive your order in 2 business days (orders must be placed before 3PM EST.)

 

UPS Next Day Air® orders will ship out the same day of order date, excluding weekends. You can expect to receive your order in 1 business day (orders must be placed before 3PM EST.)

Quality customer service is paramount for us here at DiabeticTestStrips.org. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund within 14 days of receipt of shipment (Returns must be unused, unopened, in the state you received them, and in the original packaging). 

 

DiabeticTestStrips.org reserves the right to refuse items received in used condition or without the original packaging.

 

Contact us through support@diabeticteststrips.org describing the reason for return in detail. If there was a mistake made on our behalf we will gladly cover the cost of the return shipping.

If you are looking to find the status of an order placed, visit our Track Your Order page.

Orders are typically sent the same day a tracking number is generated. Don't panic if you don't see the tracking information update--scans may not be available until your package reaches the USPS sorting facility closer to its final destination.

Along the journey, the USPS may route a package incorrectly, or cause unexpected delays and error. Shipping times via USPS are only estimates and do not provide a money-back guarantee. In the event that you are experiencing a delay, please feel free to reach out to us. We will be more than happy try to find a resolution for you.